FREQUENTLY ASKED QUESTIONS

 

How early before my treatment should I arrive?
We suggest 15 minutes prior to your appointment. This allows you to unwind, change, fill out the client information form, and start your treatment relaxed and on time.

What do I need to bring?
We are pleased to provide you with a cozy robe, slippers, towels and a locker to store your belongings. If having a body treatment, bring a bathing suit.

Age Requirements?
Spa facilities and appointments are recommended for individuals 13 years and older.

Do I need to tell anyone concerning my physical ailments, disabilities, allergies, or health concerns?
We wish to assure your absolute comfort and safety while visiting our spa. A brief confidential questionnaire is required upon your arrival. Should you feel uncomfortable or ill at anytime during the treatment, please advise your therapist immediately.

Cancellation policy?
When rescheduling or canceling an appointment, 24 hour notice is required call 860-632-2144. When canceling an appointment you must speak directly with the receptionist. Cancellations will not be honored if left on our answering machine.

Deposit Policy:
ANY service requiring a DEPOSIT is Non-Refundable.

Are Gift Certificates refundable?
Gift Certificates are not refundable, however they are transferable. Gift Certificates cannot be redeemed for cash but may be used for gratuities. They may be redeemed in the purchase of products and retail items. Gift Certificates DO NOT expire, however, price difference is expected to be rendered if there has been a price change.

What type of payment do we accept?
Parisian honors Visa, Master Card, American Express and personal checks are accepted with proper identification .

Is confirming a reservation necessary?
We encourage clients to confirm 2 or 3 days prior to their reservation.

Are gratuities included in my bill?
We are often asked about gratuities, gratuities are not included in your bill. Quality service is customarily acknowledged by a gratuity of 15-20%.

*pets are not permitted in the spa due to state health regulations

*we are not responsible for lost or stolen items

*no smoking policy